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Mathew Jose's avatar

Spot on. Our org saw this, obviously triggered by financial reviews. So wherever the below mentioned are applicable.. cost and complexity in stitching myriad work flows, customization costs etc on top of licencing costs, we first evaluate a ‘Shared Service’ app creation approach and then go for it. This approach is going to accelerate especially when we see how AI coding tool pilots are performing.

Leanne Terrace's avatar

Great overview and insight here. I’ve had this conversation with a few CTOs. The ROI analysis is clear but can feel risky pitching right now. This will shift. The other question is will this shift give you more than some direct ROI and translate into competitive advantage? If this is a yes then the pitch to shift is powerful and hopefully more easily understood by the whole leadership team. It’s a new kind of development and change management process for smaller orgs that have possibly never built this way but an agile team should find this exhilarating and freeing to truly serve their users and workflows.

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Jan 9
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Etienne de Bruin's avatar

Amazing. Integration layer MSPs are toast. Not yet. But soon.